Frequently Asked Questions
Does insurance cover your services? How do I check my coverage?
Your health plan may cover some or all of your visits with a dietitian. Additional support and tools (meal plans, courses, DIY guides, etc) offered in the Transformation Program are not covered by insurance plans.
We are in-network with the following insurance plans:
- Select Blue Cross Blue Shield plans:
- Blue Advantage
- Blue Care
- Blue Options
- Blue Select
- NC State Health Plan
- *We are not in-network with Blue Local plans.
- Aetna
- United Health Care
- Cigna
Please call the number on the back of your insurance card to ask if nutrition counseling (CPT code: 97802) is covered AND if Well Balanced Nutrition is considered in-network. We also recommend asking the following questions:
- Are there any restricted diagnoses? (ask specifically about the diagnosis code Z71.3 and if it’s covered as preventive)
- Do I need a referral or prior authorization?
- Is nutrition counseling covered when provided via telehealth?
- How many visits are allowed?
- Do I have a deductible to meet before insurance pays?
- Will I have a copay or coinsurance?
If insurance declines to cover your visit(s) for any reason, you are responsible for the full amount billed.
If we are out-of-network with your insurance, sessions may still be covered. Upon request, we can either send a claim to your insurance on your behalf or provide you with a superbill to submit yourself for possible reimbursement. Payment is due from you at the time of service.
What are your rates if insurance doesn't cover coaching?
- 90-Minute Initial Assessment: $199
- 30-60 Minutes Follow up Session:$70-$140
- 5 session coaching package -$495
Where are you located?
Well Balanced Nutrition is a North Carolina based business serving clients virtually as well as onsite in Durham.
Durham Office
123 W. Main Street, Suite 316
Durham, NC 27701
Phone: 919-335-3828
Fax Number: 919-869-1797
Do you offer virtual/telehealth visits?
Yes. We use a secure telehealth platform to see clients in a safe, convenient, and easy way.
If a client prefers to meet in-person, we have an office space in downtown Durham.
What can I expect at a nutrition coaching session?
During your first visit, your nutrition coach will learn about your lifestyle, food choices, current habits, and goals for the future. She may ask you to recall what you had to eat recently, how often you eat certain foods, and your preferences. Once your coach has a better understanding of where you are, she’ll work with you to pinpoint a few main areas to focus on. She may have some personal nutrition recommendations, tools, and ideas to offer to get you started. At the end of the session, you will have a nutrition and wellness roadmap complete with baby steps for you to start taking right away.
How often do I follow up?
The frequency of follow-up appointments will be determined after the initial assessment. Many clients choose to follow up every 2-4 weeks. The follow-up session is your chance to share your progress and struggles with your coach, learn more techniques and strategies related to your goals, and create a new action plan for the next 2-4 weeks. Ongoing support and accountability are key to making behavior changes stick.
How long are the visits?
- Initial assessments 60-90 minutes
- Follow up sessions are 30-60 minutes.
Can my spouse and/or children participate in the session?
We welcome the support from family members. We do advise in order to reach an individual’s specific goals to limit the number of participants in the appointment.
Do you offer meal plans?
Sure, we can start you off with a meal plan, but we also like to teach you how to become a better meal planner and help you work with recipes you already know and love. Your dietitian will help you find recipes and meal ideas that work for your goals and needs.